JOB TITLE

Engineer  – Maximum Demand(MD)

JOB SUMMARY

Responsible for ensuring that  Maximum Demand Metering equipment is not compromised by tampering or technical faults and  safeguarding the largest single source of the company revenue

DEPARTMENT

REVENUE PROTECTION

REPORTING

RELATIONSHIPS

Direct:  Team Lead

Indirect:  Head Revenue Protection

KEY TASK

Safely identify, stop, and prevent electricity theft and meter tampering, make installations safe, and recover lost revenue within coverage APLE Coverage and escalate non-compliance in field operation.

KEY RESPONSIBILITIES

1.      Execute planned and targeted technical audits and inspections of Maximum Demand (MD) Metering Units, including the main meter, check meter, Current Transformers (CTs) and Potential Transformers (PTs) at high-value customer sites.

2.      Utilize technical knowledge and specialized testing equipment to detect to detect sophisticated method of MD Metering fraud, such as CT/PT connection bypass, Terminal block Tampering, Unauthorized ratio adjustments, and internal meter software manipulation.

3.      Perform on-site phasor analysis and power quality checks using specialized testing equipment (Secondary injection sets, power quality analysers) to confirm the correct wiring phasing and overall integrity of the MD installation.

4.      Meticulously collect, catalogue, and preserve physical and photographic evidence of tampering, maintain a rigorous chain of custody.

5.      Prepare clear, concise, and technically accurate field investigation reports detailing the physical findings, the nature of fraud detected, the technical corrective actions taken, and recommended follow-up measures.

6.      Verify the security of the entire metering enclosure, including seals, locks, and access points, to prevent physical interference.

7.      Ensure daily task is implemented in a customer service oriented manner in line with regulatory standards and local laws

COMPETENCE REQUIREMENTS

Key Skills/Abilities:

·        Good communication and reporting skills.·        Good knowledge of the electricity supply chain value system.·        Strong attention to details.·        Knowledge of NERC & other regulations regarding energy theft and revenue protection.·        Integrity and professionalism.

Generic Skills/Abilities

·        Ability to detect and recover losses.

·        Decision making and prioritization skills.

·        Negotiation & conflict handling.

·        Analysis & problem-solving skills.

KEY PERFORMANCE INDICATORS (KPI)

1.      Number of Bypass/Tampering cases.

2.      Number of Disconnection/Reconnections

3.      Number of unsafe/fraud/collusion cases flagged.

4.      Amount recovered from bypass/tampering/illegal connection charge.

5.      Compliance rate to disconnection/reconnection procedure.

6.      Compliance rate to company policy and regulatory standards.

7.      Compliance rate to timeliness in reporting field infractions.

SPECIFICATION/ QUALIFICATION

·      BEng/HND in Electrical Engineering

·      3 – 7 years on the job work experience.

·      Previous experience as MD Meter Engineer/Revenue Protection Engineer with an Electricity Distribution Company (Disco).

·      Membership of a professional body is an advantage

JOB TITLE

Engineer – Non Maximum Demand (NMD)

JOB SUMMARY

Responsible for safeguarding company revenue by implementing strategies, conducting technical investigations, and analysing data to detect, prevent and deter all forms of commercial loss, specifically concerning Non-Maximum Demand.

DEPARTMENT

REVENUE PROTECTION

REPORTING

RELATIONSHIPS

Direct:  Team Lead

Indirect:  Head Revenue Protection

KEY TASK

Safely identify, stop, and prevent electricity theft and meter tampering, make installations safe, and recover lost revenue within APLE Coverage and escalate non-compliance in field operation.

KEY RESPONSIBILITIES

1.      Plan and Execute inspections, audits, and physical verification of mass meters to proactively detect, investigate, and document cases of energy theft (meter bypass, meter tampering and illegal connections).

2.      Secure and preserve physical and electronic evidence of infractions (Photos, meter readings, wiring errors) and prepare detailed, legally defensible investigation reports.

3.      Coordinate with technical teams (metering, maintenance and operations) to ensure immediate and safe disconnection, recertification of defects, and replacement of faulty meters and correction of wiring issues at Non-MD customer premises.

4.      Work with law enforcement regulatory bodies, and legal teams to prosecute offenders and ensure the recovery of lost revenue and associated penalties.

5.      Utilize data from Advanced Metering Infrastructure (AMI) to perform feeder level energy balancing and load profile analysis to identify consumption anomalies and high-loss areas within the NMD Network.

6.      Track, Monitor and Report on Key Performance Indicators (Number of Infractions, volume of energy recovered, back-billed amounts) specifically for the NMD Segments.

7.      Ensure all field activities are conducted in strict adherence to company safety standard and regulatory compliance.

COMPETENCE REQUIREMENTS

Key Skills/Abilities:

·        Integrity and professionalism.·        Multitasking·        Good communication and reporting skills.·        Good knowledge of the electricity supply chain value system.·        Strong attention to details.·        Knowledge of NERC & other regulations regarding energy theft and revenue protection.

Generic Skills/Abilities

·        Ability to detect and recover losses.

·        Decision making and prioritization skills.

·        Negotiation & conflict handling.

·        Analysis & problem-solving skills.

KEY PERFORMANCE INDICATORS (KPI)

1.      Number of Bypass/Tampering cases.

2.      Number of Disconnection/Reconnections

3.      Number of unsafe/fraud/collusion cases flagged.

4.      Amount recovered from bypass/tampering/illegal connection charge.

5.      Compliance rate to disconnection/reconnection procedure.

6.      Compliance rate to company policy and regulatory standards.

7.      Compliance rate to timeliness in reporting field infractions.

SPECIFICATION/ QUALIFICATION

·      BEng/HND in Electrical Engineering

·      3 – 7 years on the job work experience.

·      Previous experience as Meter Engineer/Revenue Protection Engineer with an Electricity Distribution Company (Disco).

·      Membership of a professional body is an advantage

JOB TITLE

Team Lead  – Non-Maximum Demand (NWD)

JOB SUMMARY

Responsible for the all Revenue Protection Departmental activities, Loss Reduction and Recovery drive within the APLE assigned coverage Area/Feeder

DEPARTMENT

Revenue Protection Department

REPORTING

RELATIONSHIPS

Reports Direct:  Head, Revenue Protection

KEY TASK

Manage all activities of the Revenue Protection Department within the assigned coverage area/feeders of APLE Network.

KEY

RESPONSIBILITIES

1.     Handle of customers inquiries and complaints.

2.     Organize daily activities in Area/Feeder.

3.     Responsible for all RPD Field Documents.

4.     Extract areas for operation from key data analysis

5.     Detect meter bypass and other field infractions.

6.     Recover LOR, penalty and Admin charges to customers caught on infraction.

7.     Raise approved instructions to Feeder Managers, Marketers and customers on required action to take concerning field audit findings.

8.     Negotiate and processing of energy theft billed charges

9.     Enhance factoring of energy theft billed charges into customer’s meter

10.  Schedule and ensuring all customers that have paid their energy theft charges are reconnected within 24 hours.

11.  Follow up on recoveries against charges and maintain a balance.

12.  Draw up recovery plans for pending booked cases that are yet to make payments.

13.  Ensuring all customer who are on commitment adhere to their agreement

14.  Ensure all Evidence of booked cases are reported before 6:00PM of each business day on the APLE Evidence Telegram Platform.

15.  Ensure all daily field activities are reported before 6:00PM of each business day via the   APLE RPD Whatsapp Platform.

16.  Ensure all details of all booked infractions are uploaded on the RPD Google sheet within 12hrs.

17.  Ensure follow up for enforcement for booked but not paid electricity theft cases.

18.  Responsible to address escalated complaints on booked cases of electricity theft with NERC and Legal/compliance.

KEY PERFORMANCE INDICATORS (KPI)

1.      Non-Technical Loss (NTL) rate (%)

2.      Feeder/DT commercial loss rate (%)

3.      Loss Energy Billed (Kwh)

4.      Loss Energy Recovered (Kwh)

5.      Amount Billed on Loss Energy (#)

6.      Amount Recovered on Loss Energy (#)

7.      Recovery Rate (%): Collected/Billed

8.      Number of bypass/tampering

9.      Number of illegal connections

10.   Number of Meter Racketeering flagged

11.   Number of unsafe/fraud/collusion cases flagged.

12.   Success rate on NERC/Legal theft related cases.

COMPETENCE REQUIREMENTS

Key Skills/Abilities:

·      Good communication and reporting skills.·      Good knowledge of the electricity supply chain value system.·      Strong attention to details.·      Good knowledge of NERC and other regulations regarding energy theft reduction and revenue protection.·      Integrity and professionalism.·      Excellent knowledge of technical/non-technical loss detection & prevention principles.

Generic Skills/Abilities

·      Ability to detect and recover losses.

·      Decision making and prioritization skills.

·      Negotiation & conflict handling.

·      Analysis & problem-solving skills.

·      Ability to multitask with little or no supervision.

SPECIFICATION/ QUALIFICATION

·      BEng in Engineering or BSc in any business-related discipline.

·      3 – 7 years relevant work experience.

·      Previous experience as Revenue Protection/Commercial Team Lead is required.

·      Membership of a Professional Body, an added advantage.

·      Age: 25 – 40 years.

JOB TITLE

Technician – Non – Maximum Demand (NMD)

JOB SUMMARY

Responsible for the overall commercial/collection loss reduction and primary maintenance of substations/feeder in assigned coverage area.

DEPARTMENT

Revenue Protection

REPORTING

RELATIONSHIPS

Direct:  Field Officer

Indirect: Non-MD Team Lead

KEY TASK

Safely identify, stop, and prevent all form of unauthorized access (illegal connections, meter bypass and meter tampering), keep installations safe, escalate non-compliance/unsafe practice in field operation and recover lost revenue by enforcement within coverage APLE Coverage

KEY RESPONSIBILITIES

1.      Conduct routine and targeted patrols/inspections of Low Tension (LT) network to proactively identify illegal connections, service line bypasses/meter tampering and unauthorized power diversions.

2.      Use specialized equipment (Clamp meters) to test and verify the integrity and accuracy of service line connections and meters.

3.      Independently identify various technical methods of meter and service cable tampering used by offenders.

4.      Ensure Disconnection of booked customer within 24hour.

5.      Reconnection of all paid customers.

6.      Report/detection of theft cases.

7.      Correction of all unsafe leads/connection.

8.      Effect assignment in a safe and environmental friendly manner.

9.      Ensure daily task is implemented in a customer service oriented manner.

10.   Immediately escalate any other observed financial loss(fraud) situation.

COMPETENCE REQUIREMENTS

Key Skills/Abilities:

Generic Skills/Abilities

·        Ability to detect and recover losses.

·        Decision making and prioritization skills.

·        Conflict handling.

·        Risk Analysis

·        Problem-solving skills.

·        Multitasking

·        Time Management

KEY PERFORMANCE INDICATORS (KPI)

1.      Number of Bypass/Tampering cases.

2.      Number of Disconnection/Reconnections

3.      Number of unsafe/fraud/collusion cases flagged

4.      Number of Meter Racketeering escalated.

5.      Amount recovered from bypass/tampering/illegal connection charge.

6.      Amount recovered on Arrears.

7.      Compliance rate to disconnection/reconnection procedure.

8.      Compliance rate to company policy and regulatory standards.

9.      Compliance rate to timeliness in reporting field infractions.

SPECIFICATION/ QUALIFICATION

·      OND in Electrical Engineering or in a related Engineering discipline.

·      2 – 4 years relevant work experience.

·      Previous experience as Revenue Protection personnel is an advantage

·      Membership of a professional body is an advantage

JOB TITLE

Analyst

JOB SUMMARY

A data detective who uses advanced analytics to proactively detect, investigate, and report anomalies that suggest fraud, theft, or systemic billing errors.

DEPARTMENT

Revenue Protection Department

JOB FUNCTION

Commercial/IT

REPORTING

Reports to: Head, Revenue Protection

KEY TASK

·          Act as a point of contact for all internal and external customers, providing administrative, IT support and managing all RPD related queries.

KEY

RESPONSIBILITIES

1.      Detect and quantify revenue leakage using data from billing, usage/meters, and finance systems.

2.      Build and maintain exception reports, rules, and alerts to flag under billing, unbilled accounts/meters, and fraud patterns.

3.      Perform root-cause analysis and recommend corrective actions (tariff fixes, meter/account data corrections, process changes).

4.      Prioritize and document cases; estimate exposure and potential recovery; support billing adjustments and recovery plans.

5.      Develop dashboards and management reporting on leakage rate, recovery rate, time-to-close, and control effectiveness.

6.      Conduct risk assessments across products, feeders and customer segments; build risk scoring models where applicable.

7.      Partner with Field teams to coordinate inspections or audits; track outcomes and ensure evidence is audit-ready.

8.      Support billing and system changes; specify analytics and data requirements; maintain data quality standards.

9.      Ensure compliance with regulatory and privacy requirements; maintain thorough documentation and audit trails.

10.   Prompt factoring of all billed cases in the RPD Dashboard in accordance to the company policy and regulatory standards.

11.   Drive continuous improvement through SOPs, policy updates, and periodic control reviews.

12.   Evidence monitoring for reported cases in the Telegram platform and escalate non-compliance- 24Hrs.

13.   Monitoring of daily reports for established on Whatsapp Platforms and escalate non-compliance – 24hrs.

14.   Analyze loss patterns with the use of AMI/MDMS on feeder and meters across the network and escalate for necessary action.

15.   Monitor all factored incidences (Reconnection Cost, Administrative Charge, and Loss of Revenue) and escalate any breach on recovery incidence.

Key Performance Indicators(KPI)

1.      Non-Technical Loss (NTL) rate (%).

2.      Feeder/DT commercial loss rate (%).

3.      Compliance rate on billing of infractions.

4.      Amount Recovered (#) on Loss Energy.

5.      Recovery Rate (%): Collected/Billed.

6.      Compliance Rate on reporting.

7.      Compliance Rate on Monitoring of Daily report

8.      Compliance Rate on factoring of billed amount (#).

9.      Compliance rate on policy and regulatory standards.

COMPETENCE REQUIREMENTS

 ·      Integrity and Professionalism.·      Good communication and technical reporting skills.·      Good knowledge of calculation & conversion of commercial losses.·      Strong attention to details.·      Fairly familiar with various types of electricity metering infrastructure.·      Ability to multi-task and work independently with little or no supervision.·      Proficiency in the use of MS Office suite, Power BI, Tableau and any other. 

Generic Skills/Abilities

·      Decision making and prioritization skills.

·      Negotiation & conflict handling.

·      Customer service skills.

·      Report writing.

·      Ability to take accurate financial inventory & record of transactions.

·      Analysis & problem-solving skills.

SPECIFICATION/ QUALIFICATION

·      BSc/HND in Computer Science/Electrical Engineering

·      3-7 years relevant work experience.

·      Previous experience as Administrative officer in power sector will confer an advantage.

·      Age: 25 – 35 years

JOB TITLE

Recovery Officer

JOB SUMMARY

Responsible for minimizing commercial losses by combating electricity theft , meter tampering, unauthorized consumption, ad recovering outstanding debts.

DEPARTMENT

Revenue Protection Department

JOB FUNCTION

Commercial

REPORTING

RELATIONSHIPS

Reports to: Head, Revenue Protection

Working interaction: Employees & Customers

External Relationships: Customers

KEY TASK

·          Act as a point of contact for all internal and external customers, providing administrative support and managing all RPD related queries.

KEY

RESPONSIBILITIES

1.      Estimate unbilled energy, compute penalties and charges as per policy/regulation.

2.      Detect and investigate suspected revenue loss using account reviews, data analytics, and site/field visits.

3.      Interview customers, gather evidence, calculate back-billing, and document findings to evidential standards.

4.      Negotiate repayments and settlements arrangements within delegated authority; manage and monitor payment plans and escalate to enforcement/legal where appropriate.

5.      Issue and track demand notices, provisional/final assessments, and revised bills; ensure due process and timelines.

6.      Liaise with legal teams and, where required, law enforcement for theft drive adherence prosecutions; attend hearings and provide testimony/evidence.

7.      Coordinate field operations for service disconnections/reconnections related to arrears and theft cases, ensuring safety and legal compliance.

8.      Ensure safe custody of all (RPD & Others) infraction evidence, proper documentation and record.

9.      Prepare case files with complete, defensible documentation (Audit/Disconnection Forms, Notice of Assessment, Photos, Videos, Meter Lab Reports, and Witness Statements).

10.   Manage customer hearings/objections to assessments; facilitate fair resolution within statutory timelines.

11.   Engage and Educate customers on liabilities, payment options, and consequences of non-payment of Penalty Charges.

12.   Drive adherence with the SOP for recovery, evidence and document handling, and customer engagement by all staff related to electricity theft and loss of revenue.

13.   Reconcile recovered amounts with finance; ensure accurate posting.

14.   Produce daily/weekly/monthly MIS on assessments raised, cash collected, recovery percentages, theft case outcomes, and feeder-wise impact.

15.   Uphold ethical conduct; prevent harassment, coercion, or informal settlements; comply with anti-bribery and whistleblower policies.

16.   Identify systemic risks (process gaps, fraud, and collusion) and escalate for corrective and preventive actions.

17.   Develop monthly result report for management and regulators (NERC); support audits and respond to audit findings.

Any other responsibilities assigned by supervisor.

Key Performance Indicator (KPI)

1.      Cash recovered from NTL and theft cases.

2.      Recovery Rate within 90 days.

3.      Loss Energy recovered (Kwh)

4.      Average recovery per closed case

5.      Average billed per close case

6.      Legal outcome success rate  

7.      Compliance rate to evidence gathering, documentation and reporting.

8.      Compliance rate on billing infractions.

9.      Compliance rate on conduct.

10.   Compliance rate to policy and NERC regulatory standards.

COMPETENCE REQUIREMENTS

·      Integrity and Professionalism·      Good communication and technical reporting skills.·      Good knowledge of calculation & conversion of commercial losses.·      Strong attention to details.·      Fairly familiar with various types of electricity metering infrastructure.·      Ability to multi-task and work independently with little or no supervision.·      Proficiency in the use of MS Office suite and standard office equipment & machines. 

Generic Skills/Abilities

·      Decision making and prioritization skills.

·      Negotiation & conflict handling.

·      Customer service skills.

·      Report writing.

·      Ability to take accurate financial inventory & record of transactions.

·      Analysis & problem-solving skills.

SPECIFICATION/ QUALIFICATION

·      Relevant graduate degree (including HND) in Engineering, Accounting, Statistics or Business-related discipline.

·      3-7 years relevant work experience.

·      Age: 25 – 35 Yrs

·      Previous experience as Administrative officer in power sector or any other will confer an advantage.

JOB TITLE

Field Marshall

JOB SUMMARY

Responsible to protect the financial integrity by combating Non-Technical Losses (NTL), which include energy theft, meter tampering, illegal connections, and billing fraud.

DEPARTMENT

Revenue Protection

REPORTING TO

Head Revenue Protection

KEY TASK  

Focused on investigation in theft related complaints, whistle blowing and enforcement on electricity theft/offenders by arrest/prosecution.

KEY RESPONSIBILITIES

1.      Conduct regulatory compliance inspections and field validations of meters and service lines to independently identify all types of theft, tampering, wiring errors, and equipment malfunction.

2.      Secure, gather, and meticulously preserve physical and documentary evidence (photos, witness statements, tampered equipment parts) at the site to ensure the integrity of the case for Legal prosecution and revenue recovery.

3.      Ensure all defaulters/offenders meet the financial implications (penalties, back-billing) for energy theft and other infractions as guided by company policies and regulation.

4.      Enforce the disconnection of illegal usage and correct unsafe situations caused by tampering, coordinate with field crew to safely isolate or remove service lines.

5.      Work closely with Legal services department to build and prosecute cases against offenders. Collaborate with Law Enforcement Agency through the Security Department to report confirmed theft or property damage.

6.      Prepare and Present detailed technical investigative reports and summaries of pertinent data for stakeholders including management and regulatory bodies.

7.      Identify suspicious trends, activities, and hot-spot areas within the network that border on energy theft for targeted future interventions.

8.      Ensure all field activities are conducted in strict adherence to company safety standard and regulatory compliance.

9.      Maintain a professional and calm demeanour in confrontational or challenging situations, demonstrating strong conflict.

COMPETENCE REQUIREMENTS

Key Skills/Abilities:

·        Integrity and professionalism.·        Multitasking·        Good communication and reporting skills.·        Good knowledge of the electricity supply chain value system.·        Strong attention to details.·        Knowledge of NERC & other regulations regarding energy theft and revenue protection.

Generic Skills/Abilities

·        Ability to detect and recover losses.

·        Decision making and prioritization skills.

·        Negotiation & conflict handling.

·        Analysis & problem-solving skills.

KEY PERFORMANCE INDICATORS (KPI)

1.      Number of Bypass/Tampering cases.

2.      Number of Disconnection/Reconnections

3.      Number of unsafe/fraud/collusion cases flagged.

4.      Amount recovered from bypass/tampering/illegal connection charge.

5.      Compliance rate to disconnection/reconnection procedure.

6.      Compliance rate to company policy and regulatory standards.

7.      Compliance rate to timeliness in reporting field infractions.

SPECIFICATION/ QUALIFICATION

·      BEng/HND in Electrical Engineering

·      2- 4 years metering/revenue protection experience.

·      Age; (25-40)

·      Previous experience in commercial field operations is an advantage.

·      Membership of a professional body is an advantage